Store Policies

Shipping Policy

• We normally ship the order within 1 to 2 business days via UPS or FedEx ground service. The majority of the orders are shipped on the same day.
  
• We DONOT ship to the P.O. Box addresses.
• At this point we only ship to the continental U.S and Canada locations.
• U.S. Ground shipping rate is $5.99 for orders with total amount under $50, $7.99 for orders with total amount between $50 and $100.
• For U.S. locations, we offer free shipping if the total order amount is $100 or more.

• All remanufactured and compatible cartridges are warranted to be free from manufacturing and material defects for a period of 180 days from the date of purchase. catridgeonsale.com will replace the item or credit the full purchase price.
  
• The warranty coverage does not include freight related damage or improper installation, storage, or abuse of the products.
• cartridgeonsale.com's libability is limited to the value of the product that is sold. cartridgeonsale.com will not be held liable for consequential  damages to systems, or components internal or external. Buyer accepts full responsibility for use of said product.

• Prior to returning any merchandise, customers must contact our customer service with the order confirmation number to obtains a RMA (Return Merchandise Authorization) number and shipping instructions. All returns without an RMA number will be refused. RMA numbers are valid for 15 days from date of issue.
• Non-defective items: all non-defective returns must be in resale condition and in the original packaging. A 20% restocking fee will apply for all non-defective returns. Returns are only accepted within 30 days of the original invoice date.
• All returns are subject to inspection by cartridgeonsale.com and credits will be issued once the product has been received and inspected. Please allow 5 to 10 business days to receive your credit.
• All return freight shipping charges will be buyer's responsibility and not refundable, unless the error was due to cartridgeonsale.com's packaging.
• All sales made on special order, discontinued items are final and not returnable.

• All shortages and damages from FedEx, UPS or other freight carriers must be reported to cartridgeonsale.com within 48 hours. All trucking freight shortages and damages must be filed at the receiving site with the trucking carrier. If you receive product that has been obviously damaged in transit, please refuse the delivery immediately. If you notice a shortage and damage after the carrier has left your premise, you must file a claim with the carrier according to their policies.

• cartridgeonsale.com is committed to protecting your privacy. We will not sell, trade, rent or disclose any information that identifies you to a third party without your prior approval. We collect personally identifiable information from you when you place orders from us. For example, we may ask for and store your information including, but not limited to, your and/or your business' name, address, email address, phone number, billing, shipping, and payment information and other identifying contact data.We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to service@cartridgeonsale.com with 'unsubscribe' as the subject line.
• All of the customer data we collect is protected on secure servers.

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